Frequently Asked Questions
Why choose Kiwi Eyes Company?
Kiwi Eyes specialises in a variety of photographic styles including fine art, documentary and editorial style wedding photography. We love to ensure a balance between candid images of your wedding and your guests’ joyful celebration and the formal photographs of the newly married and their bridal party. Our photographers are highly experienced in guiding you and your wedding party or special guests into classic and contemporary poses so you can have beautifully styled group shots as well.
At Kiwi Eyes, our primary focus is on providing every client with unobtrusive, professional photography services that allow the wedding festivities to carry on, uninterrupted by our work. Our low-key and discrete style ensures we are able to capture the precious details and once-in-a-lifetime moments without disturbing the natural flow of your day.
Do you sign a contract with the customer?
Yes, once you confirm a package, we send you a PDF contract. Once you have signed it or paid deposit or replied “it’s confirm”, your booking is confirmed.
Do I need to make a deposit to book my wedding date?
Yes! In order to secure your wedding date with us, require a deposit of $500, then pay the rest in 2 or 3 instalments up to your wedding month, also as we secure the day for you, deposit and payments are not refundable.
What will happen to our reservation if Lockdown (Covid) happens? Do you have exemption to work? Will the deposit be returned to us? Do you accept postponing?
If Covid lockdowns prevent your wedding going forward on your chosen date, we are happy to arrange a postponement or a full refund of your deposit.
How do we book?
Once you confirm which of our packages will best suit your wedding, we will send you a contract. Once signed and the initial deposit is paid, your booking is confirmed.
When should we book?
As soon as possible! We get a lot of booking requests every day!
Can I customize a package to fit my needs?
Absolutely! Get in contact with us today to customise a package best suited to you and your special day. We will ensure to offer you the best price for your individual needs.
Have you ever shot a wedding at our ceremony and reception venue? If not, do you plan to check the venues out in advance?
We have weddings at most weddings in New Zealand cities and are quite familiar with most wedding venues. However we are more than happy to visit your wedding venue before the wedding if you have any special requirements.
When will we get our wedding images?
We know how hard it is to wait for your wedding day images so we get it done fast thanks to our experienced team. Photos are usually ready approximately two weeks after your wedding day while video takes approximately four weeks due to our meticulous process.
Where are you based?
We have three branches in New Zealand, Wellington, Auckland, Christchurch. However our main office is in Auckland (but don’t worry, we are a team of travelers).
Do you have customer reviews?
Yes! We are so grateful for the wonderfully kind words from our customers (click here to see our REVIEW), please have a look.
Do you do consultation?
We will help you plan your wedding for free and share our experience with you. We will honestly tell you which package is right for you and ensure that you are truly paying the best price for your needs.
Do you travel? is there any cost for it?
We provide our services throughout New Zealand and we do not charge any travel fees for cities, only if the venue is over 1 hour far of a city. the cost will be $100.
How would you describe your photography style?
After 20 years of experience in photography and filming, we can provide the customer’s favorite style. We have photographers with different specialisations but all of our team are strong in the field of documentary photography and editorial style photography. We are also happy to listen to any of your special requests. You can send us your favorite photos as inspiration for your wedding and we will ensure to be mindful of the style you are looking for. It is your day after all!
How long have you been shooting weddings? How many weddings have you photographed or filmed?
We have been photographing and filming weddings for more than 20 years. Our experience spans all over the world with more than 1,200 photography sessions for our couples, everything from elopements to large, multi-day festivities. We have seen it all!
What if it rains on our wedding day?
We do it anyway! There is no bad weather on your wedding day. While most couples dream of a lovely sunny day for their wedding, calling NZ home means that isn’t always the reality. Luckily overcast and rainy days make for some truly beautiful photography with unique colours and scenes creating an extra special experience for our clients.
I don’t have any experience in front of camera, will you help?
Don’t worry, we will be there to guide you through the shoot, that’s why you have us. Nearly all couples have never been professionally photographed before. We have been doing wedding photography for long time and have learned some tricks to make the experience easy for you. We will make sure you look relaxed, natural and beautiful in your wedding photos and videos.
What is Preshoot?
A very comfortable photo and video session that takes place before your wedding day.
We love to provide couples with this intimate occasion where we are able to capture you and your fiancé in a relaxed and natural environment. Some couples opt for a café shoot or somewhere that holds special meaning to your unique relationship.
Can we do Online meeting?
Yes sure, we can arrange an online meeting on Skype, Facebook, WhatsApp or Zoom.
Delivery?
We deliver between 3 to 6 weeks depends on hi wedding seasons and how big wedding you have, we usually deliver via a usb-flash memory, as we check data copied properly, we don’t keep any data on our drives as regarding to the number of weddings we run, we have huge data and can’t keep them, once you got your pen drive, it’s in your responsibilities.
What gear do you use?
All of our team are photography and videography obsessed. We use up-to-date and reputable equipment by the brands we love including Sony, Canon Dji and Manfrotto.
