Kiwi Eyes Terms of Trade

We believe in our customers. We define our working relationships based on friendship and respect between human beings.

Important Information

  • The basis of our company and customer agreement are our packages. We send it to all customers before the final agreement.  We also ask the visitors of our packages page to read our terms of trade.
  • Receiving an email with an attached invoice or contract and prepaying (deposit) by the customer is equal to confirming the invoice or contract sent by us.
  • Customers have the right to request a receipt and a screenshot of their payment will act as receipt. If our customers contact us via email, Facebook or SMS or any other platform, this will serve as a means of follow up communication. The customer does not have the right to complain or object to us regarding appropriate communication without prior notice or at the time of our pursuit to pay the customer’s debt.
  • Advance payment is non-refundable. Kiwi Eyes maintains the right to decide such matters based on circumstance and our communications with customers.
  • Paying in advance serves as a booking fee for Kiwi Eyes reserving your wedding date and no other means of booking will be accepted.

  • We usually deliver via a usb-flash memory, as we check data copied properly, we don’t keep any data on our drives as regarding to the number of weddings we run, we have huge data and can’t keep them, once you got your pen drive, it’s in your responsibilities.

What happens if the customer does not pay the amount agreed in the contract or invoice?

If the invoice or contract payment is unpaid after the date disclosed on the invoice or contract for 7 days we will send the first Reminder Notice. 
If it remains unpaid after 10 days, we will send an additional Reminder Notice (Final).

If you are issued a second (Final Notice) and you do not pay the sum specified within 4 days of issue, debt collection proceedings will commence and further costs will be incurred, This is inclusive of any tribunal costs incurred by us in enforcing payment of the amount owing.